Promises Made
AE verbally committed to a 99.99% uptime SLA. Standard tier is 99.9%. Needs contract amendment.
Buyer KPIs
COO needs to prove ROI to board within 90 days — cost reduction in dispatch operations.
Internal Skeptics
IT Manager prefers incumbent (SAP TM). Signed off reluctantly under VP pressure.
Technical Blockers
On-premise SAP instance requires VPN tunnel. IT team has not yet provisioned access.