Promises Made
AE committed to a custom CSV export API within 30 days of contract close. Not on current roadmap.
Buyer KPIs
Champion (VP Ops) is measured on reducing manual data reconciliation hours by 40% in Q3.
Internal Skeptics
CTO expressed concern in Slack about vendor lock-in after the Segment migration failure last year.
Technical Blockers
SSO integration depends on their legacy Okta tenant which has a pending upgrade — ETA unknown.